Straight answers, before you call

Both, and they run as two programs. Commercial work gets scoped area by area and scheduled around your operating hours, with evening, early morning and weekend windows when the space cannot close. Residential work runs on a daytime schedule Monday to Saturday. What they share is the free walkthrough, the written scope and one price for the job.

That is most of what we do. A landlord books the turnover clean and the interior repaint together. A homeowner has the floors sanded, the trim painted and the front steps reset in the same stretch of weeks. One walkthrough covers the whole property, the work gets put in an order that stops one crew undoing another, and you get one scope and one person to call instead of four.

After the walkthrough, never before it. Cleaning is priced by the property and the frequency. Flooring is priced by the square footage, the subfloor underneath and how much of the old floor has to come out. Painting is priced by the surfaces, the prep the walls actually need and the number of coats. Masonry is priced by the footage of the work and what we find once the failed joints come out. Pressure washing is priced by the surfaces, their size and how much growth and staining is on them. All of it lands as one written figure before a start date is agreed.

Yes, and the certificate is available before the first day on site rather than after. Property managers, general contractors and condo associations usually want it in hand before scheduling, so we send it with the scope instead of waiting to be asked.

We take masonry and exterior painting year round. Warm months are simpler and cost less, because mortar and paint both cure on their own. In the cold the same work needs heated enclosures, warmed sand and water, insulated blankets over fresh joints, and products built for low temperature cure. That is real work with a real price, and we put it in the quote instead of pretending the weather is not there. Call in January and we will tell you exactly what winter adds to the number.

Most clients are not. Leave a key, a code or a lockbox once, it goes on your file and gets logged to the crew assigned to you, and we lock up behind us. Plenty of people prefer to be there for the first visit so they can walk the property with the crew, and that usually makes the written list sharper.

Tell us within a day and we come back and fix it at no charge. It works because the scope was agreed in writing before anybody started, so there is nothing to argue about. On masonry and painting the warranty terms go on the scope in writing too.

Yes, all of it. Vacuums, mops, cloths, extractors and cleaning products, plus sanders, saws and trowels for floors, plus paint, sundries, drop cloths and ladders, plus mixers and staging for masonry, plus pressure washers, surface cleaners and hose for washing. Nothing gets borrowed from your supply closet and nothing gets billed back to you as an extra.

All six New England states. We are based in Groton, Massachusetts, and the daily routes run through the Merrimack Valley and the towns inside Route 128, so work close to home gets a same week arrival window. Further out, in New Hampshire, Rhode Island, Connecticut, Vermont and Maine, projects get scheduled as a block and the walkthrough is booked with the job instead of on demand. We tell you which one your address is before you commit to anything.

Yes, and it is a large part of the commercial side. Rough clean, fine clean and a final detail pass timed to your certificate of occupancy inspection or the client walkthrough, with the same crew on site from the first pass to handover so nothing gets relearned halfway through the job.